Return & Refund Policy

Overview

At Cetamour.com, we are dedicated to ensuring you have an exceptional shopping experience. Your satisfaction and that of your recipients are our top priorities.

If an item we have sent does not meet your expectations for any reason, please contact us before starting a return. Please let us know if you plan to return an item.

Please refrain from returning your purchase to the manufacturer.

To initiate a return, please reach out to us with the details listed below.

• Order number
• Reason for return
• If the item is defective or damaged, please submit pictures or videos.

In some cases, only partial refunds may be issued:

• Items showing clear indications of usage
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not attributable to our error.
• Any item returned beyond 30 days after delivery

After we receive and inspect your return, we will notify you via email that your returned item has been received. You will be informed about the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within several days.

Defective or Damaged Items

If the item you ordered is defective or damaged during shipping, please reach out to us within 7-10 days of receiving your order, as we may not be able to process an exchange after this period.

Please share with us images or videos of the damaged item. It is essential to retain all packaging materials and contents, including any damaged components, until the issue is fully resolved.