Please Contact Us First:
We cannot guarantee a 100% or partial refund if we do not confirm the situation first. Please email us and describe your order with the following content:
– Order number
– Delivery date
– Situation of the product
– How it is used
– Using effect
Once approved, we will send you an instruction for you to return the product to an address in your country. Please allow up to 30 days for the credit card company to process your credit.
Email us at hello@steamyfun.com.
90 Days Money Back Guarantee:
You will get 100% money back if the item is in sound condition. please note that:
– Items must be in their original packaging and must not be damaged.
– Return must be initiated within 90 days of delivery.
– Return has been approved by customer support.
– Return shipping is the customer responsibility unless the items arrive damaged or malfunctioning.
– Shipping cost is not refundable unless the items arrive damaged or malfunctioning.
However, you may receive a partial refund for the following reasons:
– Any item not in its original condition, damaged, or missing parts for reasons by customer side. It depends on the situation.
– Original packaging is missing. No less than 95% money back.
Items not eligible for a refund include:
– Gift cards.
– Orders received over 90 days.
– Other issues that caused by customer side.
One Year Warranty
We offer one year warranty for all products. If your item arrives damaged or malfunctions within a year, do not worry, just contact us to get a new one.
Any problem, please email us at hello@cetamour.com for more details.